Support

Effective May 2026

Need help? Email info@bulsulabs.com and we will get back to you within 24 hours on weekdays, 48 hours on weekends.

Common questions

My render failed — what do I do?

Open the project, tap Try again. If it fails twice in a row, the credit is refunded automatically. If you do not see the refund within 5 minutes, send the project ID (visible at the top of the failed job) to info@bulsulabs.com and we will refund manually.

The YouTube link I pasted is not loading

Make sure the link is:

  • Public (not unlisted, not private)
  • Hosted on youtube.com, youtu.be, or tiktok.com (we only accept those)
  • Under 60 minutes long
  • Not region-restricted from EU/US

How do I cancel my Plus subscription?

Subscriptions are managed by Apple. Open Settings → [your name] → Subscriptions → ClipForge Plus on your iPhone and tap Cancel Subscription. We do not have access to your card; only Apple can change billing.

I want a refund

  • Subscription — request a refund directly from Apple at reportaproblem.apple.com within 14 days (EU) or 90 days (US).
  • Credit pack — credits already spent on a render cannot be refunded, but we will refund unspent credits if you email info@bulsulabs.com within 7 days of purchase.

How do I delete my account?

Open the iOS app: Settings → Account → Delete Account. Deletion is permanent and removes every clip, project, and saved face image. You can also email info@bulsulabs.com with the subject line Delete my account and we will do it within 7 days.

Where are my clips saved?

Rendered clips live in the ClipForge app. Tap any clip and use Save to Photos to copy it to your iOS camera roll. We never write to your camera roll without that tap.

Notifications are not arriving

Open iOS Settings → Notifications → ClipForge and confirm Allow Notifications is on. Then inside the app, go to Settings → Notifications and toggle Render done.

Privacy concerns or data export

See our Privacy Policy. To export everything we have about you, email info@bulsulabs.com; we will send a ZIP within 7 days.

Still stuck?

Email info@bulsulabs.com with:

  • What you were trying to do
  • What happened instead
  • The project ID if a render is involved (top of the project screen)
  • iOS version and ClipForge app version (Settings → About)

We read every email personally.

Bulsu Labs

ClipForge is built by Bulsu Labs. See more of our work at bulsulabs.com.